Thank you for choosing Palmier Goods and for shopping small. Each order means the world to us. We strive to provide you with high-quality products and excellent customer service. Please read our Shipping and Returns Policy carefully to understand our terms and conditions.
Last Updated: October 10, 2023
Shipping from UK
- Shipping Locations: At Palmier Goods, we currently offer shipping services to addresses within the United Kingdom and Ireland.
- Shipping Cost: We offer a flat shipping rate of £3.50 for all orders within the UK and Ireland.
Delivery Time: We aim to dispatch all orders within 2-3 business days after payment confirmation. Delivery times may vary depending on your location. Estimated delivery times for UK and Ireland orders are typically 3-5 business days. - Order Tracking: Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery
| Shipping Options | Delivery Time | Price |
|---|---|---|
| UK & Ireland | Delivery in 5 – 7 working days | £3.50 |
| Orders above £40 in UK & Ireland | Delivery in 3 – 5 working days | FREE |
| Europe | Delivery time upon quote | Price upon quote* |
| Rest of The World | Delivery time upon quote | Price upon quote* |
* Depending on address and weight of parcel. Contact us and we’ll let you know.
International Shipping
If you are located outside the UK and Ireland and wish to place an order, please contact us at hello@palmiergoods.com for a specific shipping quote. We will do our best to provide you with a competitive shipping rate. Please provide us with the following:
- Name & Address
- Your order
- Your ideal delivery date
Returns & Exchanges
Quality Assurance: We take great care to ensure that our products meet high-quality standards. Before shipping, each item undergoes a thorough inspection to ensure it is in perfect condition.
We only accept returns for faulty items: We do not accept returns for reasons other than product defects or errors made on our part. If the item you receive is damaged, defective, or incorrect, please contact us within 14 days of receiving your order at hello@palmiergoods.com to initiate the return process. We always want to make things right to our amazing customers, so please get in touch with any concerns and issues with our product. It’s important to us that we sort all issues, big or small!
Return Procedure: To request a return, please provide us with your order number, a clear description of the issue, and photographic evidence (if applicable) to help us assess the problem. We will guide you through the return process, which may involve returning the item or issuing a replacement, depending on the circumstances.
Refund or Replacement: Upon receiving and inspecting the returned item, we will process your request for either a refund or a replacement, as deemed appropriate. Refunds will be issued to the original payment method.
Return Shipping: If a return is authorised, we will provide you with instructions on how to return the item to us. In cases of damaged or defective items, we will cover the return shipping costs.
Please note that any item returned to us must be in its original packaging and in the same condition as when it was received.
Finally...
If you have any questions, concerns, or need assistance, please don’t hesitate to contact our customer service team at hello@palmiergoods.com. We are here to assist you and provide a great shopping experience.
Palmier Goods reserves the right to update or modify this Shipping and Returns Policy at any time. We recommend reviewing this policy periodically to stay informed about any changes.